Refund and Return Policy
Thank you for choosing Rowdy & Archie Pet Food & Supplies Shop, where pet food meets Supplies Shop in a bold and innovative way. At Rowdy & Archie Pet Food & Supplies Shop, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
90-Day Return Policy:
We gladly accept returns within 90 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
-
Contact Us: Before returning any items, please contact our return team at info@rowdyandarchie.com to initiate the return process.
-
Return Authorization: Once your return request is approved, you will receive a Return label
-
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
-
Include RA Number: Clearly write the provided RA number on the outside of the package.
-
Return Shipping: Once return has been approved, Return label will be sent to the email registered in your account when you placed the order.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days of refund date.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@rowdyandarchie.com with details and photos of the issue. We will work to resolve the problem promptly.
Contact Information:
If you have any questions about our refund and return policy, please contact us by email at info@rowdyandarchie.com or phone +1 4153746468
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened.
To start a return, you can contact us at rowdyandarchie@gmail.com or rowdyandarchie@gmail.com Please note that returns will need to be sent to the following address: [3001 Sacramento St San Francisco Ca 94115] or simply create a user account for faster service
If your return is accepted, We will send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at rowdyandarchie@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as frozen), custom products (such as special orders or personalized items) We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method within 2-4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at rowdyandarchie@gmail.com
Contact information
Rowdy & Archie Pet Food & Supplies Shop
Phone number: 4153746468
Email's: rowdyandarchie@gmail.com , info@rowdyandarchie.com
Physical address: 3001 Sacramento Street, San Francisco CA 94115, USA
