We use USPS, UPS, and FedEx to deliver our products.

Shipping costs vary based on the weight of the product and the location of the shipping address. Please enter your address at checkout to view the specific shipping costs and available carriers.

Generally, shipments are in transit for 1 to 3 days. Order handling time is 0 to 1 business day, making the total delivery time 1 to 3 business days.

We cannot change the delivery address once the order is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at info@rowdyandarchie.com or call us at +1 415-374-6468.

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.

We offer a wide range of high-quality products for dogs, cats, and small animals, including premium pet food, toys, accessories, grooming supplies, clothing, bedding, and healthcare essentials.

Yes, we offer a comprehensive range of healthcare essentials for dogs, cats, and small animals. Our products include vitamins, supplements, dental care items, flea and tick treatments, and other healthcare supplies to ensure the well-being of your pets.

We provide a diverse selection of toys for dogs, cats, and small animals. Our toy range includes chew toys, interactive toys, plush toys, and puzzle toys to keep your pets entertained and mentally stimulated.

Absolutely, we offer a variety of grooming supplies for dogs, cats, and small animals. Our grooming products include brushes, combs, shampoos, conditioners, nail trimmers, and more, designed to keep your pets looking and feeling their best.

Yes, our premium pet food selection includes options for pets with special dietary needs, such as grain-free, hypoallergenic, and age-specific formulas. We carefully curate our products to meet the unique needs of every pet.

We offer a 90-day return policy. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Certain items, such as opened or used products, gifts, and perishable goods, are non-refundable.

Before returning any items, please contact our return team at info@rowdyandarchie.com to initiate the return process. Once your return request is approved, you will receive a Return Authorization (RA) number and a return shipping label.

If you receive a damaged or defective item, please contact us immediately at info@rowdyandarchie.com with details and photos of the issue. We will work to resolve the problem promptly.

The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you will be refunded for the returned item.

Once we receive and inspect your return, we will notify you of the approval of your refund. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-4 business days. If more than 7 business days have passed since your return was approved and you have not received your refund, please contact us at rowdyandarchie@gmail.com.

You can contact us through our contact page! We will be happy to assist you. Learn more